How can we help?
Quick answers to the most common questions are below. If you don’t find what you need, send us a message and we’ll get back to you as soon as we can.
InFrame runs fully on your phone and works without an internet connection.
Get started in five steps
- Set your frameOn the home screen, tap Choose from Library to use photos you already have, or Take a Photo to line up the shot the way you want it and tap the shutter. Each photo becomes a frame.
- Confirm your framesTap a frame to view or edit it, tap Add Frame if you want more than one shot, or remove one with the ✕. Then tap Confirm Frames.
- Hand over your phoneThe next screen speaks to the photographer. They can change its language with the globe button, then tap Start Capture.
- They match the faded photoThe photographer lines up the live view with the faded frame and taps the shutter, as many times as they like. Next moves to the next frame, and Done finishes.
- Review and saveTake your phone back to compare each frame with its results. Tap Save All to add the photos to your library, or Take More to shoot another.
Common questions
The camera won’t start, or I see “Camera access is needed”
InFrame needs permission to use your camera. Tap Open Settings on that screen, or go to Settings › InFrame on your iPhone, and turn on Camera. Then return to InFrame.
My photos won’t save, and I see “Photo access is off”
InFrame asks only for permission to add photos. It can’t see the pictures already in your library. To fix this, tap Open Settings in the alert, or go to Settings › InFrame › Photos, and choose Add Photos Only (or Full Access). Then tap Save All again.
The faded photo is too strong, or too hard to see
On the capture screen, drag the slider just above the shutter. Drag it right to make the faded photo bolder, or left to make it subtler. Bolder is easier for lining up details, and subtler is easier for checking how the scene looks.
How do I get the photo to line up exactly?
- Line up something fixed in the background first, like a building, a horizon, or a doorway, and let everything else follow.
- Use the thirds grid and the level indicator. The level line turns yellow, and your phone gives a light tap, when it’s straight.
- Stand in the same spot as when the frame was set. For frames you took in InFrame, the app puts your zoom, focus, exposure, white balance, and flash back for each frame, so you only have to match the position. If the photographer changes any of them, tap Use Original Settings to go back.
- Tap anywhere on the viewfinder to focus, and pinch to zoom. The zoom buttons at the bottom of the viewfinder jump between lenses.
Can I use a photo I already have?
Yes. On the home screen, tap Choose from Library and select one or more photos. They become frames in the order you picked them. While taking a frame with the camera, you can also tap the library button at the bottom left of the shutter.
Library photos are cropped to the nearest of 4:3, 1:1, or 16:9. The photographer’s camera starts from standard settings for them, since there are no saved camera settings to restore. InFrame doesn’t need access to your library for this: iOS shows its own picker, and InFrame only receives the photos you select.
How do I change the aspect ratio, exposure, or white balance?
Use the round buttons at the top of the camera screen. Aspect ratio switches between 4:3, 1:1, and 16:9. Exposure makes the photo brighter or darker, from −2 to +2. White balance chooses Auto, Daylight, Cloudy, Tungsten, or Fluorescent. Tap the same button, or the ✕, to close the panel and get back to the shutter.
Each frame saves its own settings. The photographer can adjust exposure and white balance too, but the aspect ratio always follows your frame so the faded photo lines up.
Can I set up more than one frame?
Yes. On the Confirm your frames screen, tap Add Frame. The photographer steps through your frames in order with Next, and taps Done after the last one. In review, each frame has its own tab.
How do I change or remove a frame?
On the Confirm your frames screen, tap the frame and choose Edit Frame. Take a new shot, or tap the library button to pick a photo instead. Tap the ✕ on a frame’s corner to remove it. Editing a frame keeps its place in the order but clears any photos already taken for the old version, since they matched the old frame.
Can the photographer take more than one shot?
Yes, as many as they like. The small thumbnail at the bottom left shows the last shot they took, and tapping it opens a preview. When you’re back in review, tap Take More to shoot extra photos for the frame you’re looking at.
The photographer doesn’t speak my language
On the handoff screen, the photographer can tap the globe button at the top right to switch the handoff, capture, and thank-you screens to English, Español, Français, Deutsch, Italiano, Português, 中文, 日本語, 한국어, or हिन्दी. Your own screens stay in your language, and the language resets when you tap Start Over.
I tapped Start Over. Can I get my photos back?
No. Start Over discards every frame and photo that hasn’t been saved, which is why InFrame asks you to confirm first. InFrame doesn’t keep your photos anywhere else, so tap Save All in review before you start over or close the app.
Where do my saved photos go?
Into your Photos library, in the Photos app, alongside the rest of your pictures. Once a photo is saved there, it’s a normal photo on your iPhone. If you use iCloud Photos, it syncs like any other.
Does InFrame need an internet connection or an account?
Neither. InFrame works offline, and there’s nothing to sign up for. Read more in our privacy policy.
Is there an iPad or Android version?
Not at the moment. InFrame is made for iPhone and needs iOS 17 or later.
Still stuck?
Send us a message at info@serserinc.com. It helps if you include:
- Your iPhone model and iOS version (Settings › General › About)
- What you were doing, what you expected, and what happened instead
- A screenshot, if you can
Please don’t send photos you consider private. We don’t need them to help.